We provide a confidential, independent and friendly service for you.
Contact us now if you have any issues affecting your ability to study.
We’re here to support you.
Plagiarism and Cheating
If you receive a notification from AUT alleging you’ve plagiarised or cheated, we are here to help you navigate this difficult process. We can advise you of your rights, explain the processes and consequences, and can attend meetings and hearings on your behalf. Click here to find the AUT plagiarism guidelines.
If you find yourself in the position of facing disciplinary action, contact us immediately. We can advise you on your rights, explain the processes and consequences, and can attend meetings and hearings on your behalf. Click here to find the AUT Student Behaviour Policy and the Disciplinary Statute.
If you want to appeal your grade there are several options available to you. We are here to help you find the best course of action. Together, we can appeal your grade and liaise with lecuturers, program leaders, head of departments, exam boards, and deans. Contact us now to discuss your individual circumstances.
Harassment and Bullying
If you are being harassed or bullied, it’s best to speak out rather than stay silent. We are here to listen, help and introduce you to AUT’s harassment prevention contacts. Click here to see AUT’s harassment policy and resources.
If you’re unsure of the regulations, we are here to help you understand and decipher them. Click here to view the AUT regulations for all qualifications.
Other Legal Advice
We are here to provide additional legal advice. If you are having tenancy, employment or immigration issues we are here to help and provide assistance. Additionally, if you receive any criminal or traffic charges please come and talk to our qualified team. If you have any issues whereby you need legal advice, we can at least point you in the right direction.
Most of the time things go smoothly at AUT. You are allowed to be unhappy if they don’t though. You are allowed and encouraged to complain as this can result in positive changes. Our aim is to support you and to inform you of how the complaints process works in order to increase your chances of achieving a positive outcome. Contact us now for more information and to discuss your individual circumstances. Click here to find the AUT Complaints Policy and Procedures. Click here to complain and provide feedback to AUT directly.