The AuSM Liaison Team can help if you......
- Need a place to go to with a legal problem
- Have a complaint
- Are accused of cheating
- Want to appeal a result
- Are being disciplined by the University
- Have hassles with Studylink
- Feel that you are being harassed
- Are starving
We mainly work out of the Wellesley office, but can see you at the Akoranga campus by appointment or if you drop in to our Akoranga office between 12 and 1pm on Tuesdays and Thursdays during term time.
To find out more or get help call the Team on 921 9999 ext 8311/8379 or email
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Or complete the 
Liaison Team Contact Form (23.5 kB)
Advocacy and problem solving
The AuSM Liaison Team have skills in advocacy and representation. We offer accurate, informed and confidential information and advice to students. We can help to resolve any issues or problems that you may encounter during your time at AUT or refer you on to AUT support services if appropriate.
Complaints
We can assist (anonymously on your behalf if required) in resolving a complaint or concern about the provision of an AUT service, paper or course or about an AUT facility.
Information about AUT’s complaints procedure: 
Complaints Procedure Diagram (138.79 kB)
Disciplinary hearings or preliminary meetings
We are able to advise you about how these processes are dealt with and possible options for you. We can go to a meeting or hearing with you to support you. If you get a letter from AUT saying you are in trouble, please contact us for help.
More information: Disciplinary Hearing Procedure (34.5 kB)
Appealing your grade
We can give you guidance and assistance if you feel you meet one of the grounds to appeal your final grade.
Information on this process and the grounds of appeal: Grade Appeal Procedure (34 kB)
Legal information
We are able to provide students with general legal information and guidance. We are not practicing lawyers but can refer you on to those who are.
Legal advice with Vallant Hooker & Partners
Thanks to the generous support of this law firm, AuSM can offer AUT students and AUT staff the opportunity to receive a free initial 10-minute consultation on legal matters, a reduced flat rate for the next 50 minutes and a 15% discount on legal work/consultation thereafter. For some of the best legal advice around at student-friendly prices, contact the AuSM Liaison team to arrange a referral. Vallant Hooker & Partners can be of assistance with matters such as immigration, litigation and dispute resolution, employment law, family law, commercial law, property transactions, estates, wills and trusts. http://www.vhp.co.nz
Issues with Studylink
If you’re having trouble getting money out of Studylink or having other hassles with them, you can come and see us.
Harassment
A female member of our team is a Harassment Contact. For confidential support and information on your options please ring 921 9999 ext 8311
Foodbank
If you are going hungry then you can access the AuSM Foodbank. Set up for students suffering severe financial hardship, the Foodbank can provide you with essential items to get you by for a few days.
A Foodbank application form which has all the information you need about this process can be downloaded here: Food Parcel Application Form (1.4 MB)
